Effective Date: August 26, 2026

Thank you for shopping with CMRA Cinema.

At CMRA Cinema, we are committed to providing high-quality cinema equipment, technology, parts, accessories, and related products. If you are not completely satisfied with your purchase, please review the following Returns & Refund Policy.

This policy applies to products purchased through the CMRA Cinema online store.

1. Company Information

For purposes of this Returns & Refund Policy:

• Company: CMRA CINEMA LLC, doing business as CMRA Cinema.
• Website: CMRA Cinema online store.
• Address: 210 174th St, Suite 702, North Miami Beach, FL 33160, United States.
• Email:Rodabar@CMRAcinema.com
• Phone: +1 305 450 3954

2. Eligibility for Returns

Customers may request a return within 30 calendar days from the date the product is delivered.

To be eligible for a return, the product must:

• Have been purchased directly through the CMRA Cinema online store.
• Be returned within 30 calendar days of delivery.
• Be unused and in its original condition.
• Include the original packaging, manuals, accessories, cables, documentation, and other items supplied with the product, when applicable.
• Not have been damaged, modified, installed, altered, or misused after delivery.
• Include the original order information or proof of purchase.

Certain products may be subject to additional return requirements due to their technical characteristics, manufacturer requirements, or condition.

3. Buyer’s Remorse / Change of Mind

Customers may request a return simply because they have changed their mind or no longer need the product, provided that the product meets all return eligibility requirements described in this policy.

For buyer’s remorse returns:

• The customer is responsible for the cost of return shipping.
• The original shipping charges are non-refundable, unless otherwise required by applicable law or the return is the result of an error by CMRA Cinema.
• The product must be returned in its original condition and packaging.
• Any applicable restocking fee will be deducted from the refund, as described below.

4. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during delivery, incomplete, or different from the product ordered, please contact CMRA Cinema as soon as possible after delivery.

Customers should provide:

• Order number.
• Product name and/or SKU.
• Description of the issue.
• Photographs of the product and packaging when applicable.
• Any other information reasonably requested by CMRA Cinema.

CMRA Cinema may review the reported issue and determine the appropriate resolution, which may include a replacement, repair, return, or refund, depending on the circumstances and the applicable manufacturer warranty.

When the return is determined to be the result of an error by CMRA Cinema or a product defect covered by the applicable warranty or return terms, CMRA Cinema will provide instructions regarding the return shipment.

5. Products That Cannot Be Returned

The following products are generally not eligible for return:

• Products made or configured specifically according to the customer's specifications.
• Custom or special-order products that cannot reasonably be resold.
• Products that have been installed, modified, programmed, configured, or altered specifically for the customer.
• Products that have been damaged as a result of improper installation, misuse, abuse, negligence, or unauthorized modification.
• Products that, after delivery, become inseparably mixed with other goods due to their nature.
• Products identified as non-returnable, final sale, or non-refundable on the product page or at the time of purchase.
• Products for which the applicable manufacturer or supplier does not permit returns.

Certain electronic components, replacement parts, lamps, media blocks, servers, projectors, or other specialized cinema equipment may be subject to specific manufacturer or supplier return conditions.

6. Products Purchased on Special Order

Some cinema equipment and technical components may be purchased specifically for a customer or obtained from a manufacturer or supplier after an order has been placed.

Special-order products may be non-returnable or subject to additional fees.

If special return conditions apply, they will be communicated to the customer before or at the time of purchase whenever reasonably possible.

7. Return Authorization (RMA)

A return must be authorized by CMRA Cinema before the product is shipped back.

Customers must contact CMRA Cinema to request a Return Merchandise Authorization (RMA).

Returns shipped without an approved RMA may be refused or returned to the sender.

Once a return is approved, CMRA Cinema will provide the customer with the applicable return instructions and shipping address.

8. Return Shipping Costs

For returns due to buyer’s remorse, change of mind, incorrect ordering, or no longer needing the product, the customer is responsible for return shipping costs.

For products that are defective, damaged upon arrival, or incorrectly shipped by CMRA Cinema, CMRA Cinema will review the circumstances and provide appropriate return shipping instructions.

Unless otherwise authorized by CMRA Cinema, customers should use a shipping service that provides tracking and, when appropriate, insurance.

CMRA Cinema is not responsible for products lost or damaged while being returned by the customer when the customer is responsible for arranging the return shipment.

9. Restocking Fee

An applicable restocking fee may be charged on eligible returns due to buyer’s remorse, change of mind, or incorrect ordering.

If a restocking fee applies, the applicable percentage or amount will be communicated to the customer before the return is finalized.

No restocking fee will normally apply when the return is caused by an error attributable to CMRA Cinema or when the product is confirmed to be defective under the applicable return or warranty terms.

10. Inspection of Returned Products

All returned products are subject to inspection after receipt.

CMRA Cinema will verify that the product:

• Matches the product associated with the approved RMA.
• Has not been improperly used, installed, modified, or damaged.
• Includes the required accessories and documentation.
• Meets the conditions specified in this policy.

If a returned product does not meet the applicable return requirements, CMRA Cinema may reduce the refund amount or reject the return.

11. Refunds

Once the returned product has been received and inspected, CMRA Cinema will notify the customer whether the return has been approved or rejected.

If approved, the refund will be issued using the same payment method used for the original purchase, unless otherwise agreed with the customer or required by the payment provider.

Refunds will generally be processed within 30 calendar days after CMRA Cinema receives and approves the returned product.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank, credit card company, payment processor, or other financial institution.

12. Amount of the Refund

When a return is approved, the refund may include the eligible purchase price of the returned product.

The following amounts may be deducted or excluded when applicable:

• Return shipping costs for buyer’s remorse or other customer-requested returns.
• Applicable restocking fees.
• Charges associated with damage, missing components, or use that reduces the value of the product, where permitted.
• Original shipping charges, unless the return is due to an error by CMRA Cinema or otherwise required by applicable law.

Taxes and other charges will be handled in accordance with applicable law and the circumstances of the transaction.

13. Exchanges and Replacements

CMRA Cinema may offer an exchange or replacement instead of a refund when appropriate.

Exchanges and replacements are subject to product availability, manufacturer policies, warranty conditions, and the circumstances of the return.

If the requested replacement is unavailable, CMRA Cinema may offer an alternative resolution, including a refund when applicable.

14. Products Damaged During Delivery

Customers should inspect their shipment upon delivery whenever possible.

If a package or product appears damaged, customers should document the damage with photographs and contact CMRA Cinema promptly.

CMRA Cinema may request photographs of:

• The shipping box.
• Shipping labels.
• Internal packaging.
• The damaged product.
• Any visible damage.

The customer should retain the original packaging until the claim or return process has been completed.

15. Manufacturer Warranties

Some products sold by CMRA Cinema may be covered by a manufacturer's warranty.

A manufacturer's warranty is separate from CMRA Cinema's return policy and may contain different eligibility requirements, procedures, exclusions, or time periods.

Where applicable, CMRA Cinema may direct the customer to the manufacturer or authorized service provider for warranty service.

16. Order Cancellation Before Shipment

Customers may contact CMRA Cinema to request cancellation of an order before it has shipped.

Cancellation requests are not guaranteed once an order has entered processing, has been specially ordered, configured, or shipped.

If the order has already shipped, the customer may need to follow the return procedure described in this policy.

Special-order, custom, configured, or non-returnable products may not be eligible for cancellation.

17. Refunds for Orders That Cannot Be Fulfilled

If CMRA Cinema is unable to fulfill an order after payment has been received, CMRA Cinema may cancel the affected order and issue a refund for the amount paid for the unfulfilled product.

The refund will generally be issued to the original payment method.

18. Changes to This Policy

CMRA Cinema reserves the right to update or modify this Returns & Refund Policy from time to time.

The version published on the CMRA Cinema website at the time of the purchase will generally apply to that transaction, subject to applicable law.

Any material changes will be reflected by updating the effective date of this policy.

19. Contact Us

If you have questions about this Returns & Refund Policy, need to request a return, or need assistance with a defective, damaged, or incorrect product, please contact us: